Personal Information:

• Name, email address, phone number, date of birth, and address
• Government-issued identification for verification purposes
• Payment information for transactions

Medical Information:

• Health conditions, symptoms, and medical history
• Prescription information and medication history
• Consultation records and treatment plans
• Laboratory results and medical reports

Usage Information:

• Device information, IP address, and browser type
• App usage data and activity logs
• Location data (with your consent)

a. To provide and improve our healthcare services, including appointment scheduling, prescription management, and telemedicine consultations.

b. To facilitate communication between you and healthcare providers or pharmacies.

c. To process payments and maintain transaction records.

d. To comply with legal and regulatory requirements.

e. To send appointment reminders, medication alerts, and important service updates.

f. To improve our platform's functionality and user experience.

We do not sell your personal or medical information. We may share your information only in the following circumstances:

a. Healthcare Providers: To facilitate your consultations and treatment.

b. Pharmacies: To process your prescriptions and medication orders.

c. Service Providers: Third-party vendors who assist in providing our services (e.g., payment processors, cloud storage).

d. Legal Requirements: When required by law, court order, or government regulation.

e. Emergency Situations: To protect your vital interests or those of others in emergency medical situations.

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Staff training on data protection and confidentiality

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

As a patient, you have the right to:

a. Access your personal and medical information
b. Request corrections to inaccurate information
c. Request deletion of your data (subject to legal requirements)
d. Withdraw consent for certain data processing activities
e. Receive a copy of your data in a portable format
f. Object to certain types of data processing

We retain your personal and medical information for as long as necessary to provide our services and comply with legal obligations. Medical records are retained in accordance with Philippine healthcare regulations and may be kept for up to 10 years or longer as required by law.

Our services are not intended for children under 13 years of age. For minors between 13-17, parental consent is required. We do not knowingly collect information from children without proper consent.

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Please see our Cookie Policy for more details.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the app. Your continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]

Phone: +44 7405908255

Address: Suit G041 Quality court , Chancery Lane , London, England, WC2A 1HR

This Patient Privacy Policy was last updated on December 2025.