medtrakr.com is a healthcare technology platform that connects patients, healthcare providers, and pharmacies. We facilitate appointment scheduling, prescription management, telemedicine consultations, and medication delivery services.

From All Users:

• Account information (name, email, phone number, address)
• Authentication credentials
• Communication preferences
• Device and usage information
• Payment and transaction data

From Patients:

• Medical history and health conditions
• Prescription and medication information
• Consultation records
• Insurance information (if applicable)

From Healthcare Providers and Pharmacies:

• Professional credentials and licenses
• Business information
• Service offerings and availability
• Transaction and performance data

We process your personal data for the following purposes:

Service Delivery: To provide our platform services, including appointment scheduling, prescription management, and facilitating healthcare services.

Communication: To send you service updates, appointment reminders, promotional materials (with consent), and respond to your inquiries.

Payment Processing: To process transactions and maintain financial records.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Platform Improvement: To analyze usage patterns, improve our services, and develop new features.

Security: To protect against fraud, unauthorized access, and other security threats.

We process your data based on:

• Consent: Where you have given explicit consent for specific processing activities
• Contract Performance: To fulfill our obligations under our Terms of Service
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: For business operations, security, and service improvement

We may share your information with:

• Service Partners: Healthcare providers, pharmacies, and laboratories to deliver services
• Third-Party Service Providers: Payment processors, cloud hosting, analytics, and customer support
• Legal Authorities: When required by law or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal data to third parties.

We implement robust security measures including:

• End-to-end encryption for sensitive data
• Secure data centers with access controls
• Regular security audits and penetration testing
• Employee training on data protection
• Incident response procedures

Under Philippine data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal requirements)
• Object: Object to certain processing activities
• Restriction: Request limitation of processing
• Portability: Receive your data in a machine-readable format
• Withdraw Consent: Revoke consent for specific processing activities

To exercise these rights, please contact us using the details below.

Your data may be transferred to and processed in countries outside the Philippines. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Notice.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this notice, unless a longer retention period is required by law. Medical records are retained for at least 10 years in compliance with Philippine healthcare regulations.

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. For more information, see our Cookie Policy.

We may update this Privacy Notice periodically. We will notify you of material changes through our platform or via email. The "Last Updated" date at the bottom indicates when changes were last made.

For questions about this Privacy Notice or to exercise your privacy rights, please contact our Data Protection Officer:

Email: [email protected]

Phone: +44 7405908255

Address: Suit G041 Quality court , Chancery Lane , London, England, WC2A 1HR

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

This Privacy Notice was last updated on December 2025.